01623 675304
Office Space
01623 675323

Internet connectivity at Ransom Wood is supplied by a 1 GB leased line. Having a commercial grade leased line on site means that customers here benefit from synchronous connections (rather than standard business ADSL broadband), giving similar upload and download speeds – ideal for those who upload as much data as they download.  And with regularly monitored contention ratios typical 5:1 or less, there is rarely any complaint about internet speeds on the business park.

Both internet and phone lines at Ransom Wood can be installed within hours of a customer signing their lease, rather than days or weeks with other suppliers.   And with on-site support backed up with specialists in telephony and networking should we need them, we have a fast fault response time. We now look after over 150 extensions and 80 companies that all benefit from our internet service.

Versatility and flexibility are a key part of our systems – we can modify and adapt both telephones and internet quickly to suit your needs, without lengthy order processes and delays while engineer visits are scheduled.  Our telephone system  offers a range of features not available on a standard phone set up.

Our park infrastructure allows us to interconnect offices in different buildings as if they were all in one location, and should you wish to relocate into another office on the park, we can quickly re-route your phones and internet connections for a seamless move.

Key Phone Features

Our internet system has the following features

  • Multi-featured telephone system at a fraction of the cost of a standard phone line
  • On-site support
  • Robust fully monitored network infrastructure
  • Easily modified and adapted to suit your needs

Key Internet Features

Our internet system has the following features

  • Synchronous leased line giving faster upload speeds than standard broadband
  • On-site support
  • Robust fully monitored network infrastructure
  • Easily modified and adapted to suit your needs

Telephone Service FAQs

Internet Service FAQs

What payment methods do you accept?

We prefer you to set up a standing order for your rent. We accept payments by BACS but you can also pay by debit or credit card if needed via our restaurant for which a charge will apply.

Do you monitor the internet connection? 

We automatically monitor the internet connection for performance and equipment failures, and have personnel on site during normal working hours to assist with any fault rectification.  We regularly review the performance and contention ratio of our services and adjust as necessary.  If you suspect you have a fault, please email itservices@ransomwood.co.uk.

Where can I find my internet settings?  

We will have provided your internet settings when you moved in, and you will find a copy in your tenant information pack.    If you need another copy, just send a request to ITservices@ransomwood.co.uk and we will arrange for a copy to be delivered to your office.  

Does it cost to upgrade to a faster speed?

No, we don’t charge for upgrades, and we can normally upgrade your speed same day.   We don’t charge for downgrading your speed either, so you have maximum flexibility over your usage.   Minimum monthly billing periods apply.  

My connection is too slow for my needs?  

No problem, first we will do a quick check that you are getting the optimum performance out of your equipment, and advise where you might make improvements.   If you still feel you need more bandwidth, then we can move you up to the next available speed.  If you are already on 25Mb, then there is the option to take a dedicated portion of bandwidth, starting at 5Mb 1:1, which means that there is only you in the service, with no-one else to affect your speed.  

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