We have a backup line – can you set up an automatic ‘divert on fail’ to it in case of line failure?
Yes we can, but the failover will only operate if our telephone system goes down on the park or we totally lose our leased line internet connection. If our system remains connected to our voice provider, but there is another problem somewhere else on the internet that is stopping voice traffic from one or more geographic locations, then the divert on fail will not be activated. In such circumstances we have no means of setting up a manual divert.
I’m not having an office, but I need a telephone number with an answering service.
We have virtual office packages that include a unique telephone number with answering service. Ask for details.
I’m going to need call recording and access to recordings for playback – Can you do that?
Yes, our system has the facility to record calls. This is a chargeable service. These will be stored in a folder which you can remotely access. The cost of set up and the ongoing cost will depend on the volume of calls that you expect to have to store, and the required retention time. Please note that our current recording system may not fully meet the security requirements of FCA / PCI DSS - please ask for further details.
We are a call centre, can you do call queueing?
Our system has a specific call queueing system which can be customised to your needs. As this can be quite involved to set up, there is a one off charge for call queuing configuration. Subsequent changes are chargeable.
I want incoming calls to ring my extensions in a particular order – can I do that?
Our system is very versatile and easily customised to suit your needs. We can have all phones ringing at once, or in a particular order, or in clusters, or if you have more than one incoming number, we can forward these to any extension or group of extensions as you wish.
What payment methods do you accept?
We prefer you to set up a standing order for your rent. We accept payments by BACS but you can also pay by debit or credit card if needed via our restaurant for which a charge will apply.
Do you monitor the internet connection?
We automatically monitor the internet connection for performance and equipment failures, and have personnel on site during normal working hours to assist with any fault rectification. We regularly review the performance and contention ratio of our services and adjust as necessary. If you suspect you have a fault, please email email@example.com.
Where can I find my internet settings?
We will have provided your internet settings when you moved in, and you will find a copy in your tenant information pack. If you need another copy, just send a request to ITservices@ransomwood.co.uk
and we will arrange for a copy to be delivered to your office.
Does it cost to upgrade to a faster speed?
No, we don’t charge for upgrades, and we can normally upgrade your speed same day. We don’t charge for downgrading your speed either, so you have maximum flexibility over your usage. Minimum monthly billing periods apply.
My connection is too slow for my needs?
No problem, first we will do a quick check that you are getting the optimum performance out of your equipment, and advise where you might make improvements. If you still feel you need more bandwidth, then we can move you up to the next available speed. If you are already on 25Mb, then there is the option to take a dedicated portion of bandwidth, starting at 5Mb 1:1, which means that there is only you in the service, with no-one else to affect your speed.