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Internet connectivity at Ransom Wood is supplied by a 1 GB leased line. Having a commercial grade leased line on site means that customers here benefit from synchronous connections (rather than standard business ADSL broadband), giving similar upload and download speeds – ideal for those who upload as much data as they download.  And with regularly monitored contention ratios typical 5:1 or less, there is rarely any complaint about internet speeds on the business park.

Both internet and phone lines at Ransom Wood can be installed within hours of a customer signing their lease, rather than days or weeks with other suppliers.   And with on-site support backed up with specialists in telephony and networking should we need them, we have a fast fault response time. We now look after over 150 extensions and 80 companies that all benefit from our internet service.

Versatility and flexibility are a key part of our systems – we can modify and adapt both telephones and internet quickly to suit your needs, without lengthy order processes and delays while engineer visits are scheduled.  Our telephone system  offers a range of features not available on a standard phone set up.

Our park infrastructure allows us to interconnect offices in different buildings as if they were all in one location, and should you wish to relocate into another office on the park, we can quickly re-route your phones and internet connections for a seamless move.

Key Phone Features


Our internet system has the following features

  • Multi-featured telephone system at a fraction of the cost of a standard phone line
  • On-site support
  • Robust fully monitored network infrastructure
  • Easily modified and adapted to suit your needs

Key Internet Features


Our internet system has the following features

  • Synchronous leased line giving faster upload speeds than standard broadband
  • On-site support
  • Robust fully monitored network infrastructure
  • Easily modified and adapted to suit your needs

Telephone Service FAQs


We have a backup line – can you set up an automatic ‘divert on fail’ to it in case of line failure?

Yes we can, but the failover will only operate if our telephone system goes down on the park or we totally lose our leased line internet connection.    If our system remains connected to our voice provider, but there is another problem somewhere else on the internet that is stopping voice traffic from one or more geographic locations, then the divert on fail will not be activated.  In such circumstances we have no means of setting up a manual divert.

I’m not having an office, but I need a telephone number with an answering service.

We have virtual office packages that include a unique telephone number with answering service.  Ask for details.  

I’m going to need call recording and access to recordings for playback – Can you do that?

Yes, our system has the facility to record calls.  This is a chargeable service.  These will be stored in a folder which you can remotely access.   The cost of set up and the ongoing cost will depend on the volume of calls that you expect to have to store, and the required retention time.  Please note that our current recording system may not fully meet the security requirements of FCA / PCI DSS - please ask for further details.  

We are a call centre, can you do call queueing?

Our system has a specific call queueing system which can be customised to your needs.  As this can be quite involved to set up, there is a one off charge for call queuing configuration.  Subsequent changes are chargeable.  

I want incoming calls to ring my extensions in a particular order – can I do that?

Our system is very versatile and easily customised to suit your needs.  We can have all phones ringing at once, or in a particular order, or in clusters, or if you have more than one incoming number, we can forward these to any extension or group of extensions as you wish.  

Internet Service FAQs


What payment methods do you accept?

We prefer you to set up a standing order for your rent. We accept payments by BACS but you can also pay by debit or credit card if needed via our restaurant for which a charge will apply.

Do you monitor the internet connection? 

We automatically monitor the internet connection for performance and equipment failures, and have personnel on site during normal working hours to assist with any fault rectification.  We regularly review the performance and contention ratio of our services and adjust as necessary.  If you suspect you have a fault, please email itservices@ransomwood.co.uk.

Where can I find my internet settings?  

We will have provided your internet settings when you moved in, and you will find a copy in your tenant information pack.    If you need another copy, just send a request to ITservices@ransomwood.co.uk and we will arrange for a copy to be delivered to your office.  

Does it cost to upgrade to a faster speed?

No, we don’t charge for upgrades, and we can normally upgrade your speed same day.   We don’t charge for downgrading your speed either, so you have maximum flexibility over your usage.   Minimum monthly billing periods apply.  

My connection is too slow for my needs?  

No problem, first we will do a quick check that you are getting the optimum performance out of your equipment, and advise where you might make improvements.   If you still feel you need more bandwidth, then we can move you up to the next available speed.  If you are already on 25Mb, then there is the option to take a dedicated portion of bandwidth, starting at 5Mb 1:1, which means that there is only you in the service, with no-one else to affect your speed.  

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Google Reviews


  • John Redfern

    20/07/2020

    Good food

  • David Draper

    25/02/2020

    Great place for taking pets a walk, lovely cafe with meeting rooms.

  • Pete Edwards

    08/02/2020

    A great place

  • Daryl Statham-waring

    20/11/2019

    Brilliant place, they have all sorts of businesses there. A cafe, hypnotherapy, hypnopuncture as well many others. Worth a drive up just to see what's there. Furthermore, it's in lovely surroundings.

  • Jo Harris

    13/10/2019

    Just go there and walk for miles! Beautiful views from strawberry hill too.

  • T Butler

    24/05/2018

    Set in beautiful woodland.. a very relaxing place to work.

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