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Internet connectivity at Ransom Wood is supplied by a 1 GB leased line. Having a commercial grade leased line on site means that customers here benefit from synchronous connections (rather than standard business ADSL broadband), giving similar upload and download speeds – ideal for those who upload as much data as they download.  And with regularly monitored contention ratios typical 5:1 or less, there is rarely any complaint about internet speeds on the business park.

Both internet and phone lines at Ransom Wood can be installed within hours of a customer signing their lease, rather than days or weeks with other suppliers.   And with on-site support backed up with specialists in telephony and networking should we need them, we have a fast fault response time. We now look after over 150 extensions and 80 companies that all benefit from our internet service.

Versatility and flexibility are a key part of our systems – we can modify and adapt both telephones and internet quickly to suit your needs, without lengthy order processes and delays while engineer visits are scheduled.  Our telephone system  offers a range of features not available on a standard phone set up.

Our park infrastructure allows us to interconnect offices in different buildings as if they were all in one location, and should you wish to relocate into another office on the park, we can quickly re-route your phones and internet connections for a seamless move.

Key Phone Features


Our internet system has the following features

  • Multi-featured telephone system at a fraction of the cost of a standard phone line
  • On-site support
  • Robust fully monitored network infrastructure
  • Easily modified and adapted to suit your needs

Key Internet Features


Our internet system has the following features

  • Synchronous leased line giving faster upload speeds than standard broadband
  • On-site support
  • Robust fully monitored network infrastructure
  • Easily modified and adapted to suit your needs

Telephone Service FAQs


We have a backup line – can you set up an automatic ‘divert on fail’ to it in case of line failure?

Yes we can, but the failover will only operate if our telephone system goes down on the park or we totally lose our leased line internet connection.    If our system remains connected to our voice provider, but there is another problem somewhere else on the internet that is stopping voice traffic from one or more geographic locations, then the divert on fail will not be activated.  In such circumstances we have no means of setting up a manual divert.

I’m not having an office, but I need a telephone number with an answering service.

We have virtual office packages that include a unique telephone number with answering service.  Ask for details.  

I’m going to need call recording and access to recordings for playback – Can you do that?

Yes, our system has the facility to record calls.  This is a chargeable service.  These will be stored in a folder which you can remotely access.   The cost of set up and the ongoing cost will depend on the volume of calls that you expect to have to store, and the required retention time.  Please note that our current recording system may not fully meet the security requirements of FCA / PCI DSS - please ask for further details.  

We are a call centre, can you do call queueing?

Our system has a specific call queueing system which can be customised to your needs.  As this can be quite involved to set up, there is a one off charge for call queuing configuration.  Subsequent changes are chargeable.  

I want incoming calls to ring my extensions in a particular order – can I do that?

Our system is very versatile and easily customised to suit your needs.  We can have all phones ringing at once, or in a particular order, or in clusters, or if you have more than one incoming number, we can forward these to any extension or group of extensions as you wish.  

Internet Service FAQs


What payment methods do you accept?

We prefer you to set up a standing order for your rent. We accept payments by BACS but you can also pay by debit or credit card if needed via our restaurant for which a charge will apply.

Do you monitor the internet connection? 

We automatically monitor the internet connection for performance and equipment failures, and have personnel on site during normal working hours to assist with any fault rectification.  We regularly review the performance and contention ratio of our services and adjust as necessary.  If you suspect you have a fault, please email itservices@ransomwood.co.uk.

Where can I find my internet settings?  

We will have provided your internet settings when you moved in, and you will find a copy in your tenant information pack.    If you need another copy, just send a request to ITservices@ransomwood.co.uk and we will arrange for a copy to be delivered to your office.  

Does it cost to upgrade to a faster speed?

No, we don’t charge for upgrades, and we can normally upgrade your speed same day.   We don’t charge for downgrading your speed either, so you have maximum flexibility over your usage.   Minimum monthly billing periods apply.  

My connection is too slow for my needs?  

No problem, first we will do a quick check that you are getting the optimum performance out of your equipment, and advise where you might make improvements.   If you still feel you need more bandwidth, then we can move you up to the next available speed.  There is also the option to take a dedicated portion of bandwidth which means that there is only you in the service, with no-one else to affect your speed.  

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    Google Reviews


    • clair meade

      19/12/2023

      Brilliant place. Nature. Trees. Bliss.

    • Dirk R De Boer

      26/10/2023

      The old hospital, now a business centre, lots of parking, great surroundings

    • alison smith

      11/10/2023

      Lovely

    • joyce walsh

      17/06/2023

      Went for a course. Was easy to find and to park

    • James Oliver

      27/05/2023

      Went for a coffee.....great location

    • Sarah Dean

      16/05/2023

      Beautiful peaceful location. A hidden gem!

    • Derek Scott

      08/05/2023

      Very busy. All types of business are there

    • Sam H

      28/04/2023

      Lovely business park loads of free parking and plenty of 'hidden gem' businesses, including my favourite - Azure Aesthetics x

    • Neil Holmes

      31/01/2023

      A great venue

    • Sarah Beaumont

      15/12/2022

      This is such a beautiful setting for an office. Lovely & peaceful and the Ransomwood team are excellent! The maintenance team are always around if needed, great internet facilities and a fabulous café onsite too. I would highly recommend this place if you are looking for premises in the area.

    • Alan Benton

      28/11/2022

      Nice place for a business meeting

    • 1ndyskies

      15/09/2022

      I was on a speed awareness course at Ransom Hall, so not the ideal situation. The place however looked lovely. Very tranquil.

    • Ann Revill

      09/08/2022

      Lovely animals to watch and birds

    • Melvin Crofts

      30/05/2022

      Lovely place

    • Paul Gillon

      13/12/2021

      A well maintained business grounds with 100s of offices and a restaurant in the centre. Speed controlled and beautiful woodland surroundings, this place seems to be consistently upgrading.

    • Gareth Childs

      03/09/2021

      Great park to host a business

    • Dave Watts

      17/08/2021

      Love this place

    • Maxine Dillon

      15/07/2021

      We rent an office here and it’s just such a lovely place to drive into everyday

    • Chris Kho

      22/06/2021

      Still love to walk around. I used to live in the big house at the top of the drive, it was Oak House then and I nursed at Ransom Hospital , Byron Ward which was on the left side of Ransom Hall car park. Oak House used to be Sisters accommodation. I think the main chef lived upstairs when I lived there and just me downstairs mostly. I loved it but had to keep my kitchen door closed because of the squirrels. Loved looking down the drive out of my bedroom and lounge windows, beautiful in Autumn and when it snowed, I worked at Ransom Hospital until it closed in 1987. Wonder why Oak House was later named Ash House? Lovely dining at Forever Green in the grounds whilst I reminisce.

    • Tony Lewis

      20/05/2021

      Absolutely spot on as regards setting up a virtual office. Really friendly and helpful reception staff, with onsite meeting rooms available if needed. Very pleased.

    • Matthew Sheppard

      07/03/2021

      Beautiful

    • John Redfern

      20/07/2020

      Good food

    • David Draper

      25/02/2020

      Great place for taking pets a walk, lovely cafe with meeting rooms.

    • Pete Edwards

      08/02/2020

      A great place

    • Daryl Statham-waring

      20/11/2019

      Brilliant place, they have all sorts of businesses there. A cafe, hypnotherapy, hypnopuncture as well many others. Worth a drive up just to see what's there. Furthermore, it's in lovely surroundings.

    • Jo Harris

      13/10/2019

      Just go there and walk for miles! Beautiful views from strawberry hill too.

    • Philip Merry

      04/08/2018

      Go experience

    • victoria chandler

      28/06/2018

      Great place,hidden away

    • T Butler

      24/05/2018

      Set in beautiful woodland.. a very relaxing place to work.

    • Bec Ward

      12/03/2018

      Very tranquil here, feel at real ease could get lost in my own thoughts

    • S Curran

      17/01/2018

      Lots of meeting rooms. Follow signes not sat nav to find entrence as its moved. Plenty of parking.

    • Andy long

      03/12/2017

      Nice business offices and restaurant

    • Robert West

      05/02/2017

      Love it. Great setting, and reasonable rents.

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